Common Issues

1 min read

If PDP content is not appearing the most common cause is the variant switcher attribute is not populated in PIM for that product. If your site is multi-lingual the attribute must be populated for all languages.

To determine if this is the root cause, the give away is seeing duplicate titles and/or share button. See below.

When publishing products, follow the steps in this guide to ensure you don't run into this issue.

Note: In most cases the variant switcher attribute is variantTitle but to confirm that for your site, in the admin toolbar Go to GD > Product Settings > Variant Switcher Settings  (admin/config/services/gd-product-integrations/variant-switcher). Check the value for that product class. If the value for the class is empty, the class inherits the default value also visible in this panel.

Note: Variant Switcher attributes are case sensitive. This is important especially if using the colour swatcher. Further info available here: https://resource-centre.glendimplex.digital/en-ie/standard-checks-done-when-productsvariants-not-appearing 

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