Reviewing orders in CommerceTools
Log into CommerceTools and scroll to the shopping cart icon in the left menu and choose 'order list' from the menu.
All order numbers are shown in the first column
Order final total shows the total value of the order
No of order items shows the number of products in that order
Order status shows the status of the order-
Open means that the order has been received but not yet processed
Confirmed means that the order has been received and processed
Cancelled means that the order was not successful
Payment status shows the payment status of the order -
Paid - the order has been paid for successfully
Failed - the order has not been paid for successfully
Cancelled - The order did not progress though to payment
Reviewing Individual Orders
Choose an order and click into it
Order summary shows the status of the order such as status, payment status, transaction summary, and the customer information such as address and email.
The Payments screen shows a high level summary of the transaction. If the order is declined it gives some information as to the reason, such as - processor declined, suspected fraud etc
The Filters option allows you to quickly identify orders that have a particular status. eg find open orders with a paid status