Braintree Support
1 min read
How to raise support issues and queries
Technical Support Team
- Raise queries via Braintree Help page
- https://developer.paypal.com/braintree/help
Risk Team
- Raise queries by email
- bt-riskteam@paypal.com
Customer Success Manager
- Duane Cosgrave <dcosgrave@paypal.com>
- Point of escalation for Braintree support issues & all day to day operational queries
Support Tips
- Include Merchant ID number to help support agent locate your account
- Include Transaction ID to help support agent locate transaction